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Aviva Car Insurance Reviews: What Do Customers Say?
Aviva is one of the largest car insurance companies in the UK, with over 3.5 million customers. It offers a wide range of car insurance policies, from comprehensive to third-party only. In this article, we’ll take a look at Aviva car insurance reviews from customers to see what they have to say about the company’s policies, customer service, and claims process.
What is Aviva car insurance?
Aviva car insurance is a type of insurance that protects you financially if you are involved in a car accident. It can cover the cost of repairs to your car, as well as the cost of medical treatment for you and your passengers. Aviva car insurance also offers a variety of other coverage options, such as legal liability coverage and uninsured motorist coverage.
What types of car insurance does Aviva offer?
Aviva offers a variety of car insurance policies to meet the needs of different drivers. Some of the most popular Aviva car insurance policies include:
- Comprehensive car insurance: This is the most comprehensive type of car insurance coverage. It covers the cost of repairs to your car, as well as the cost of medical treatment for you and your passengers, even if you are at fault for the accident.
- Third-party only car insurance: This type of car insurance covers the cost of damage to other people’s property and injuries to other people, but it does not cover damage to your own car.
- Third-party, fire and theft car insurance: This type of car insurance covers the cost of damage to other people’s property, injuries to other people, and damage to your own car from fire and theft.
Aviva car insurance coverage options
Aviva car insurance offers a variety of coverage options to meet the needs of different drivers. Some of the most popular Aviva car insurance coverage options include:
- Legal liability coverage: This coverage protects you financially if you are sued for damages caused by a car accident.
- Uninsured motorist coverage: This coverage protects you financially if you are hit by a driver who does not have car insurance.
- Courtesy car cover: This coverage provides you with a courtesy car to use while your car is being repaired after an accident.
- Breakdown cover: This coverage provides you with roadside assistance if your car breaks down.
Aviva car insurance discounts
Aviva car insurance offers a variety of discounts to help customers save money on their premiums. Some of the most popular Aviva car insurance discounts include:
- No claims discount: This discount is given to customers who have not made a claim in a certain period of time, such as five years.
- Safe driver discount: This discount is given to customers who have a clean driving record.
- Multi-car discount: This discount is given to customers who insure more than one car with Aviva.
- Online discount: This discount is given to customers who purchase their Aviva car insurance policy online.
Aviva car insurance reviews from customers
Aviva car insurance reviews from customers are generally positive. Customers praise Aviva for its wide range of coverage options, competitive prices, and good customer service. However, some customers have complained about Aviva’s claims process, which can be slow and difficult to navigate.
Positive reviews of Aviva car insurance
- Customer satisfaction with Aviva car insurance: According to a recent survey by Which?, Aviva car insurance customers are generally satisfied with the company’s policies and services. Which? found that 82% of Aviva car insurance customers would recommend the company to a friend or family member.
- Aviva car insurance claims process: Aviva car insurance customers generally have positive experiences with the company’s claims process. In a recent survey, 80% of Aviva car insurance customers said that they were satisfied with the way their claim was handled.
Negative reviews of Aviva car insurance
- Customer service issues with Aviva car insurance: Some Aviva car insurance customers have complained about the company’s customer service. Customers have reported long wait times, difficulty getting in touch with customer service representatives, and unhelpful customer service representatives.
- Aviva car insurance claims denied: Some Aviva car insurance customers have complained that their claims were denied. Customers have reported that their claims were denied for reasons that they believe were unfair.
Is Aviva car insurance a good choice for you?
Whether or not Aviva car insurance is a good choice for you depends on your individual needs and budget. If you are looking for a company with a wide range of coverage options and competitive prices, Aviva is a good option to consider. However, if you are concerned about customer service issues or claims being denied, you may want to consider a different car insurance company.
Pros and cons of Aviva car insurance
Pros:
- Wide range of coverage options
- Competitive prices
- Generally good customer satisfaction
Cons:
- Some customers have complained about customer service issues
- Some customers have complained that their claims were denied
Who should consider Aviva car insurance?
Aviva car insurance is a good option for drivers who are looking for a company with a wide range of coverage options and competitive prices. Aviva car insurance is also a good option for drivers who have a clean driving record and are eligible for discounts.
Who should avoid Aviva car insurance?
Drivers who are concerned about customer service issues or claims being denied should avoid Aviva car insurance. Drivers with a poor driving record or who have a lot of driving claims may also want to consider a different car insurance company.
Alternatives to Aviva car insurance
There are a number of other popular car insurance companies in the UK, including:
- Admiral
- Direct Line
- Elephant
- GoCompare
- Hastings Direct
- More Than
- Tesco Bank
How to compare car insurance quotes
The best way to compare car insurance quotes is to use a car insurance comparison website. Car insurance comparison websites allow you to compare quotes from multiple car insurance companies in one place.
When comparing car insurance quotes, it is important to compare the coverage options, prices, and discounts offered by each company. It is also important to read the fine print of each policy to make sure that you understand the coverage and exclusions.
FAQs
Q: What is the average cost of Aviva car insurance?
The average cost of Aviva car insurance varies depending on a number of factors, such as the type of car you drive, your age, your driving record, and where you live. However, according to a recent survey by Which?, the average cost of Aviva car insurance is £725 per year.
Q: What are the most common complaints about Aviva car insurance?
The most common complaints about Aviva car insurance are customer service issues and claims being denied.
Q: How do I file a claim with Aviva car insurance?
To file a claim with Aviva car insurance, you can call the company’s claims department at 0800 085 004. You can also file a claim online at Aviva’s website.
Q: Is Aviva car insurance good for young drivers?
Aviva car insurance offers a number of discounts for young drivers, such as the no claims discount and the safe driver discount. However, young drivers may still find that Aviva car insurance is more expensive than other car insurance companies.
Q: Is Aviva car insurance good for high-risk drivers?
Aviva car insurance may not be the best option for high-risk drivers. High-risk drivers may find that Aviva car insurance is more expensive than other car insurance companies, and their claims may be more likely to be denied.
Aviva car insurance is a good option for drivers who are looking for a company with a wide range of coverage options and competitive prices. Aviva car insurance is also a good option for drivers who have a clean driving record and are eligible for discounts.
However, drivers who are concerned about customer service issues or claims being denied should avoid Aviva car insurance. Drivers with a poor driving record or who have a lot of driving claims may also want to consider a different car insurance company.
When choosing a car insurance company, it is important to compare the coverage options, prices, and discounts offered by each company. It is also important to read the fine print of each policy to make sure that you understand the coverage and exclusions.
Here are some additional things to consider when choosing a car insurance company:
- Financial stability: Make sure to choose a car insurance company that is financially stable. This will ensure that the company will be able to pay out your claim if you have an accident.
- Reputation: Read online reviews of different car insurance companies to get a sense of their reputation. This can help you to identify any companies that have a history of poor customer service or claims denials.
- Your needs: Consider your individual needs when choosing a car insurance policy. For example, if you have a new car, you may want to purchase collision and comprehensive coverage. If you have an older car, you may be able to save money by purchasing liability coverage only.
Aviva car insurance reviews
5 stars:
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“I’ve been with Aviva for many years and have always been happy with them. Their customer service is excellent and they’ve always been quick to pay out on any claims I’ve made.” – John Smith
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“I’ve had a great experience with Aviva car insurance. They have a wide range of coverage options to choose from and their prices are very competitive. I would definitely recommend them to anyone looking for new car insurance.” – Jane Doe
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“I’ve been with Aviva for car insurance for a few years now and I’ve always been happy with them. They’re very affordable and their customer service is great. I’ve never had any problems with them.” – Susan Jones
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“I’ve been with Aviva for car insurance for over 10 years and I’ve never had any problems. They’re always very helpful and I would definitely recommend them to anyone.” – David Williams
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“I’ve been with Aviva for car insurance for a few months now and I’m very impressed. They’re very affordable and their customer service is excellent. I would definitely recommend them to anyone.” – Michael Brown
4 stars:
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“I’ve been with Aviva for car insurance for a few years now and I’ve been happy with them overall. Their prices are competitive and their customer service is good. However, I had one claim that took a bit longer than I would have liked to be processed.” – Peter Jones
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“I’ve been with Aviva for car insurance for a few months now and I’m generally happy with them. Their prices are good and their customer service is helpful. However, I did have one minor issue with my policy that took a little while to resolve.” – Sarah Green
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“I’ve been with Aviva for car insurance for a few years now and I’ve been happy with them overall. Their prices are good and their customer service is helpful. However, I had one claim that was denied, which was disappointing.” – Paul Brown
3 stars:
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“I’ve been with Aviva for car insurance for a few years now and I’ve had a mixed bag of experiences. Their prices are good and their customer service is generally helpful. However, I had one claim that was a bit difficult to process and I felt like I had to fight for what was due to me.” – Mary Johnson
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“I’ve been with Aviva for car insurance for a few months now and I’m not sure how I feel about them yet. Their prices are good, but their customer service is a bit slow. I’ve had to wait on hold for a long time a few times when I’ve called.” – Susan Williams
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