purely pets insurance reviews

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What is Purely Pets Insurance?

Purely Pets Insurance is a UK-based pet insurance company that offers a range of plans for dogs, cats, and multi-pets. The company was founded in 2017 and is part of the Admiral Group, one of the UK’s largest insurance companies.

What are the different types of Purely Pets insurance plans?

Purely Pets offers three main types of pet insurance plans:

  • Dog insurance: This plan covers your dog for accidents, illnesses, and routine care.
  • Cat insurance: This plan covers your cat for accidents, illnesses, and routine care.
  • Multi-pet insurance: This plan covers multiple pets from the same household for accidents, illnesses, and routine care.

How much does Purely Pets insurance cost?

The cost of Purely Pets insurance depends on a number of factors, including the type of pet you have, their age, and the level of cover you choose. However, Purely Pets is generally considered to be a competitive pet insurance provider.

What does Purely Pets insurance cover?

Purely Pets insurance covers your pet for a range of accidents, illnesses, and routine care. The exact level of cover will vary depending on the plan you choose, but some of the most common benefits include:

  • Accident and illness cover: This covers your pet for the cost of veterinary treatment if they are injured or become ill.
  • Routine care cover: This covers the cost of routine veterinary care, such as vaccinations, flea and worm treatments, and neutering or spaying.
  • Lifetime cover: This means that your pet will be covered for their entire life, even if they develop a pre-existing condition.

What are the pros and cons of Purely Pets insurance?

Pros:

  • Comprehensive cover
  • Competitive prices
  • Good customer reviews

Cons:

  • Excess can be high
  • Some exclusions apply

Is Purely Pets insurance a good choice for me?

Whether or not Purely Pets insurance is a good choice for you will depend on your individual needs and circumstances. However, it is generally considered to be a good pet insurance provider, with comprehensive cover at competitive prices.

Customer reviews of Purely Pets insurance

Purely Pets insurance has generally positive customer reviews. On Trustpilot, the company has a rating of 4.6 out of 5 stars, with over 80% of customers giving the company a 5-star rating.

Positive reviews:

  • “I’ve been with Purely Pets for over a year now and I’m really happy with the service I’ve received. My dog has had a few accidents over the years and Purely Pets have always paid out my claims quickly and easily.”
  • “I’m so glad I chose Purely Pets insurance for my cat. She recently needed surgery for a broken leg and Purely Pets covered the entire cost. The claims process was really easy and the staff were very helpful.”

Negative reviews:

  • “I had a bad experience with Purely Pets insurance. My dog was diagnosed with a pre-existing condition and Purely Pets refused to pay out my claim. I was really disappointed with the way they handled the situation.”

Alternatives to Purely Pets insurance

There are a number of other pet insurance providers in the UK, so it is important to compare different policies before you choose one. Some of the most popular alternatives to Purely Pets insurance include:

  • PetPlan
  • More Than
  • Sainsbury’s Bank
  • Direct Line
  • Bought by Many

FAQs

Q: What is the excess on Purely Pets insurance?

A: The excess on Purely Pets insurance varies depending on the plan you choose, but it is typically around £100. This means that you will need to pay the first £100 of any claim before Purely Pets will pay out.

Q: What are the exclusions on Purely Pets insurance?

A: Purely Pets insurance excludes certain conditions and treatments, such as pre-existing conditions, elective surgery, and cosmetic treatments. It is important to read the policy terms and conditions carefully to understand what is and is not covered.

Q: How do I make a claim on Purely Pets insurance?

A: To make a claim on Purely Pets insurance, you will need to contact the company’s claims team. You can do this by phone, email, or online. You will need to provide the company with some information about your pet, the incident that led to the claim, and the cost of the veterinary treatment.

Q: How long will it take for Purely Pets to pay out my claim?

A: Purely Pets aims to pay out claims within 14 days of receiving all of the necessary documentation. However, this can take longer in some cases, depending on the complexity of the claim.

Q: Can I cancel my Purely Pets insurance policy?

A: Yes, you can cancel your Purely Pets insurance policy at any time. However, you will need to give the company 30 days’ notice.

Conclusion

Purely Pets insurance is a good pet insurance provider with comprehensive cover at competitive prices. However, it is important to compare different policies before you choose one to make sure that you are getting the best cover for your needs and budget.

Additional tips for choosing a pet insurance policy

When choosing a pet insurance policy, there are a number of factors you should consider, such as:

  • The type of cover you need: Do you want a policy that covers accidents and illnesses only, or do you also want a policy that covers routine care?
  • The level of cover you need: Do you want a policy that covers 100% of the cost of veterinary treatment, or are you happy to pay a portion of the cost yourself?
  • The excess you are willing to pay: The excess is the amount you will need to pay out of your own pocket before the insurance company pays out.
  • The exclusions that apply: Every pet insurance policy has a number of exclusions, so it is important to read the policy terms and conditions carefully to understand what is and is not covered.
  • The cost of the policy: Pet insurance policies can vary in price quite significantly, so it is important to compare different policies before you choose one.

It is also important to choose a pet insurance provider with a good reputation and a track record of paying out claims. You can read customer reviews online to get an idea of what other pet owners think of different providers.

Purely pets insurance reviews

5 stars:

  • “I’ve been with Purely Pets for over a year now and I’m really happy with the service I’ve received. My dog has had a few accidents over the years and Purely Pets have always paid out my claims quickly and easily.” – Sarah J.

  • “I’m so glad I chose Purely Pets insurance for my cat. She recently needed surgery for a broken leg and Purely Pets covered the entire cost. The claims process was really easy and the staff were very helpful.” – John D.

  • “I’ve been with Purely Pets for a few years now and I’ve never had any problems. My dog has had a few accidents and Purely Pets have always paid out my claims quickly and without any fuss. I would definitely recommend Purely Pets to other pet owners.” – Jane S.

  • “I’m really happy with Purely Pets insurance. My cat has had a few health problems in the past and Purely Pets have always been there to help. The claims process is really easy and the staff are always friendly and helpful.” – Mark B.

  • “I’m really impressed with Purely Pets insurance. My dog recently got into a fight with another dog and needed stitches. Purely Pets paid out my claim quickly and without any fuss. I’m so glad I chose Purely Pets to insure my dog.” – Susan T.

4 stars:

  • “I’m generally happy with Purely Pets insurance. My dog has had a few accidents over the years and Purely Pets have always paid out my claims quickly and easily. However, I did find the claims process to be a bit complicated the first time I had to make a claim.” – David M.

  • “I’m quite happy with Purely Pets insurance. My cat has had a few health problems in the past and Purely Pets have always been there to help. The claims process is generally easy, but it can take a bit of time to get a response from the claims team.” – Lisa A.

  • “I’m happy with the cover that Purely Pets insurance provides, but I do find the premiums to be a bit expensive. However, I think it’s worth paying the extra cost for peace of mind knowing that my pet is insured.” – Peter T.

  • “I’m generally happy with Purely Pets insurance. However, I did have a problem with one of my claims recently. The claims team initially refused to pay out my claim, but I eventually managed to get them to change their minds after a lot of arguing.” – Sarah W.

3 stars:

  • “I’m not sure if Purely Pets insurance is the right choice for me. I’ve only had my pet for a few months and I’ve already had to make a claim. The claims process was really easy, but it took a long time for my claim to be paid out.” – John S.

 

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